Frequently Asked Questions for Customers

Customer And Booking FAQ's

Escape to the Country deals with your enquiry directly. We then personally answer and quote on your enquiry. You receive your reply via e-mail.
When you receive your quote via email, you can secure your booking on Escape to the Country website by paying the requested amount.
Online with Credit Card - we accept the following cards:
Bank Deposit (or Internet Transfer) into Escape To The Country's bank account. Direct deposits take a bit longer to process, and you must ensure that the deposit is made before the quote expiry. The supplier is not obliged to hold your provisional booking after the expiry date. Fax the deposit slip to us, referencing the enquiry number.
The deposit is transacted into Escape To The Country's bank account and electronically switched over into the supplier's account. The balance of payment is settled between you and the supplier at the supplier's discretion.
By clicking 'Enquire Now', you can ask any questions, including accommodation availability, special requests, general information, etc. Your questions are answered directly by Escape to the Country Agents. We release the supplier's contact details (email, telephone, etc.) once you have paid in full for your booking. You can then communicate with them directly.
Please notify us as soon as possible. Each accommodation establishment has their own terms of cancellation.
You will be provided with a booking confirmation via email stating that monies have been received.
Banking details will be provided to you with a bank confirmation letter.

Can't Find Your Question?

Please email or call during office hours +27 013 254 0254 and we'll gladly assist you.